FAQs
I want something custom made, how do I contact you?
- Please contact us through the website under our "Bespoke" tab or send an email to edimaco.sales@gmail.com and we'll be happy to assist you.
- From there, you will be scheduled for a consultation, so please have your ideas and concepts in order.
- If you need the item by a certain deadline, please ensure to reach out two months ahead of time to account for consultation, sourcing, production, and shipping timeframes.
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Deposits
- For bespoke items, a deposit worth fifty percent of the agreed upon price will be needed to secure your order. The last half of payment is expected before the shipment of your order.
- To ensure a smooth process, you will receive a friendly payment reminder one week before the end of production.
- Options for methods of payment will be discussed during initial consultation appointment.
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When can I expect my order?
- Each item has custom production times, which are highlighted and emphasized in the product description.
- Please keep in mind that we are an emerging brand who takes pride in the quality of our products. That being said, these quality pieces are all handmade and packaged by one person, so in order to ensure said quality, the production process cannot be rushed.
- Orders will arrive within a delivery timeframe of two weeks, post production. If any delays are encountered, customers will be notified via email as soon as possible.
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Do you offer express shipping?
In most cases yes, but it may vary based on the item. Please contact us through the website or send an email to edimaco.sales@gmail.com and we'll be happy to assist you
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There's an issue with my order, who do I contact?
You can contact us directly through the website or by sending an email to edimaco.sales@gmail.com and we'll be happy to help
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Can I exchange or return my order?
Items are not eligible for return or refund unless items received are damaged or incorrect. If this applies to your order, please reach out to us at edimaco.sales@gmail.com within seven days of receiving your order.
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How do I stay up to date on new promotions and drops?
Subscribe to our email list to be the first to know about new collections, drops, and restocks and for an additional 15% off your first order